River Rooms Nottingham

This accommodation is highly regarded for its prime location directly adjacent to major sports venues, making it an ideal choice for sports enthusiasts attending events at Trent Bridge cricket ground or the nearby football stadiums. Guests consistently praise the hotel's spotless cleanliness and the overall comfort of its rooms, which are often described as modern and well-appointed. The unmanned, self check-in process is a signature feature, offering a smooth and convenient arrival experience for most. Furthermore, the availability of ample free on-site parking is a significant advantage, particularly for those traveling by car. While well-suited for short-stay visitors and business travelers seeking practical and clean lodging, families can also find suitable accommodations with specific room types. Some couples find it a good value, though others note it's more functional than romantic. To ensure a seamless stay, guests should familiarize themselves with the self check-in procedures and be prepared for potential road or internal noise, depending on their room's location.

Facilities & Amenities
Guests frequently highlight the convenience of the communal kitchen facilities, which are described as modern, well-equipped, and generally clean, offering a valuable option for self-catering. These shared spaces include amenities such as a hob, oven, and sufficient pots and pans, allowing guests to prepare their own meals. Some larger apartments may also feature a washing machine and dryer, adding to the convenience for longer stays. While the communal aspect is appreciated by many, a few guests noted occasional issues with the cleanliness of shared dishes or the presence of other guests' food. For comfort during warmer periods, fans are provided in the rooms and are much appreciated. However, it is important to note that the property features steep and narrow stairs to the upper floors, and there is no elevator, which could pose a challenge for guests with mobility issues or those carrying heavy luggage.

Cleanliness & Room Comfort
The cleanliness of the rooms is a standout feature, consistently described as spotless, immaculate, and well-maintained, fostering a fresh and welcoming atmosphere. Most guests find the beds comfortable, often noting their good quality, though some found mattresses too soft or uncomfortable, and many requested additional pillows. The ensuite bathrooms are generally clean and modern, providing good water pressure and hot water, although many reviews highlight them as being quite small, compact, or even tiny, with some shower cubicles being particularly cramped. A significant concern for many guests is noise, with frequent mentions of road noise from the busy main road, especially in front-facing rooms. Additionally, thin walls and a lack of soundproofing mean that noise from other guests, including footsteps, conversations, and banging doors, can be disruptive, particularly at night. Some rooms, particularly those in the basement, were noted for a damp smell or lack of natural light, sometimes requiring a dehumidifier to improve air quality.

Location & Accessibility
The location is consistently praised as excellent, particularly for sports fans due to its immediate proximity to Trent Bridge cricket ground and the Nottingham Forest football stadium, often described as being just a few minutes' walk away. This makes it incredibly convenient for attending matches and events. The property is also within easy walking distance of West Bridgford, offering a variety of restaurants, pubs, and shops. For access to the wider city, guests note that the city center is a short drive or bus ride away, with bus routes conveniently located nearby, or about a 30-minute walk. A significant advantage is the free on-site parking, which is described as abundant and very helpful, though some guests mentioned minor issues with the car park surface or finding clear signage. However, guests with mobility issues or large luggage should be aware of the steep and narrow stairs within the building, as there is no elevator.

Staff & Service
The service model is primarily self-service, with guests appreciating the easy and convenient check-in process using key codes provided via email. This unmanned approach allows for flexibility and independence, which many guests find appealing. Communication from the property is generally described as good, with clear instructions and prompt responses to queries prior to arrival. However, some guests experienced challenges, such as important check-in details being sent to spam folders, or difficulties reaching staff by phone outside of specific hours when issues arose. While direct human contact is minimal, guests who did interact with staff, such as cleaners, found them to be friendly and helpful. The check-in and check-out procedures are typically smooth, though a few guests reported issues with the requirement to send photo ID and pay a deposit, or with requests for late check-out not being accommodated as expected.

Additional Information
A notable aspect of the booking process is the requirement to send photo identification and pay a security deposit (ranging from £150-£200) before receiving check-in codes. While intended for security, this policy caused discomfort for some guests due to privacy concerns or issues with emails landing in spam folders, leading to delays in accessing their rooms. A recurring and significant concern among guests is the difficulty in obtaining deposit refunds, with multiple reports of refunds not being processed promptly or at all, even after cancellation within stated timeframes. Some guests also reported being asked to delete negative reviews in exchange for partial refunds, which were then not honored. Furthermore, there were instances where guests felt the property's online images were misleading, particularly regarding the size of rooms or the expectation of private kitchen facilities versus the reality of shared spaces. Some guests who booked based on an advertised 'adults-only' policy were disappointed to find children staying at the property, leading to unexpected noise disturbances.