LABRANDA El Dorado

This accommodation is highly regarded for its excellent location, serving as a convenient base situated perfectly between the old town and the main strip, with direct access to a shopping center. Its spacious apartments are frequently highlighted, offering ample room for guests. The property is particularly well-suited for sightseers and couples seeking easy access to local attractions, as well as families who appreciate the generous living space. While many guests find the property offers good value, it is important to manage expectations regarding the age and condition of the rooms. To enhance your stay, consider bringing your own basic kitchen and cleaning supplies, and be prepared for a hilly terrain with numerous steps, which might be challenging for those with mobility concerns.

Facilities & Amenities
The property features two swimming pools, one often described as quieter and more adult-oriented, and another that is more family-friendly, though many guests note that the "heated" pool is often quite cold. There are generally plenty of sunbeds available, though some instances of towel reserving occur. A lifeguard is typically on duty, but rules regarding inflatables and balls in the pool can be strict. Guests appreciate the convenience of an on-site pool bar offering reasonably priced food and drinks. While Wi-Fi is available, its performance can be inconsistent, sometimes patchy or not reaching bedrooms. Air conditioning is usually present, often only in the living area, with mixed feedback on its effectiveness. Most apartments include a kitchenette with a large fridge/freezer, but guests frequently mention a lack of basic kitchen utensils and cleaning supplies.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests report that rooms are dated and in need of refurbishment, with common issues including cracked tiles, chipped paint, and general wear. While some find the rooms spotless, a significant number describe them as only "surface level clean," noting dust, dirt, and mould in bathrooms. Housekeeping services are inconsistent; some guests receive daily towel changes and bed making, while others report infrequent or superficial cleaning, lacking thorough mopping or sweeping. A recurring concern is the presence of cockroaches and ants in rooms and common areas. Beds are often described as hard or uncomfortable, with some sofa beds being particularly creaky. Noise levels vary, with some rooms experiencing considerable street noise from traffic or nearby bars, while others are quiet.

Dining & Food Quality
The property does not have a full-service restaurant, with many guests noting that any previously advertised restaurant facilities are now closed. However, the pool bar or snack bar receives generally positive feedback. Guests appreciate the good selection of food items available, which are typically reasonably priced. The staff at the pool bar are often commended for their friendliness and efficiency. While the food quality is generally satisfactory for a casual snack, some guests mention that the pool bar has limited operating hours for food service, often closing in the late afternoon, which can be inconvenient for those looking for later dining options on-site.

Location & Accessibility
The property's central location is its most consistently praised attribute. It is ideally situated within a short walking distance to both the main strip with its shops and restaurants, and the charming old town and harbor. Direct back gate access to a large shopping center is a significant convenience highlighted by many guests. Public transport options, including bus stops, are also easily accessible nearby. However, guests frequently note that the area is hilly and involves numerous steps within the complex, making it potentially challenging for individuals with mobility issues or those traveling with buggies. While the location is excellent for exploring, street parking in the vicinity can be difficult to find.

Staff & Service
Guest experiences with staff and service are quite mixed. While many guests praise the cleaning staff and pool bar staff for being friendly and helpful, feedback regarding the reception staff is highly polarized. Some describe receptionists as friendly, patient, and accommodating, particularly when assisting with room changes. However, a notable number of guests report encountering unhelpful, unbothered, or even rude attitudes from reception, especially when addressing complaints or requests. The check-in process can sometimes be slow or problematic. A common point of dissatisfaction is the hotel's policy regarding late check-out, which is often denied, and the lack of courtesy shower facilities for guests with late flights, leaving them with only cold pool showers as an option.

Additional Information
Guests should be aware that the property may undergo building works or maintenance during their stay, which can occasionally lead to noise disturbances from jackhammers or other construction activities. Some guests have reported concerns regarding the security of room locks, particularly patio doors. There have also been instances of water cut-offs for several hours, which were not always communicated in advance. For those who enjoy in-room entertainment, the television typically offers a very limited selection of English channels. A significant and frequently mentioned inconvenience for guests with late departures is the complete absence of courtesy shower facilities after check-out, forcing them to use cold outdoor pool showers if they wish to freshen up before traveling.