A stunning 17th century estate set in the Cheshire countryside, the Crewe Hall Hotel offers four star accommodations minutes from the M6. The standard guest rooms in the contemporary west wing are air-conditioned, with complimentary Wi-Fi, Sky TV channels, and room service. The historic main hall houses Feature rooms with Jacobean decor, as well as four unique suites. The Royal Suite once hosted George V and Queen Mary, while the Tower Suite offers a spiral staircase and spectacular view. The Crewe Hall Hotel treats guests to a full-service spa and a well-equipped health club with an indoor pool, outdoor tennis courts, and personal training services. The Brasserie Bar and Restaurant serves traditional British cuisine with a contemporary twist, while the opulent Sheridan Lounge is open for afternoon tea. Nearby attractions include Chester Zoo, The Blue Planet Aquarium, and Tatton Park.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
Guests rarely fail to comment on the beautiful old building, and note that the porters provide free guided tours of the estate for those interested in its history. Those who book the Feature rooms or Suites love their period decor and other special touches. The spa treatments, pool, lounge, sauna and steam rooms have also received many positive reviews.
Most guests give the front desk and wait staff rave reviews for their personable and professional customer service, commenting often on their smiling faces. Guests also note that the team is pleased to answer questions, accommodate special requests, and resolve any issues. The phrase "nothing is too much trouble" comes up often in their reviews.
The breakfast buffet has received many positive reviews for its variety of hot and cold options. Most guests also enjoy the dinner menu, and describe the wait staff as professional, attentive, and courteous. Afternoon tea in the Sheridan Lounge or out in the garden is widely considered a great treat as well.
Children are welcome in the pool, a policy which some feel comes in conflict with needs of adults using it on a spa break.
Several guests report a long wait for dinner, and a few others were disappointed in the food, particularly for the price.
Many guests are disappointed in the contemporary wing bedrooms, commenting often on the contrast between their rather basic decor and the opulent main hall. Some areas are described as a little "run down", and a few guests feel the carpets either need replacing or more frequent vacuuming. Several feel that the brightly lit Brasserie Restaurant lacks historical charm and atmosphere as well.
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