The central location combined with free transport to the Dubai International Airport and several city center locations make this hotel a convenient choice for business travellers. Leisure travellers also appreciate the convenience of the free shuttle service and the proximity to shopping centres, the Gold Souk and the Dubai Metro.
Supreme customer service at all times
The courteous hotel staff is not only knowledgeable but also willing to offer guidance or help in terms of switching rooms, locating nearby clubs, or securing transportation. Some guests also report that the front-desk sometimes personally introduced them to their taxi drivers.
Housekeeping staff are reportedly keeping the rooms very clean and guests can ask for additional services day or night. Most guests are particularly fond of the large, comfortable well-made beds located in the spacious rooms.
Wi-Fi options not perfect
While the hotel features free Wi-Fi in all rooms, guests report that it is slow or spotty. An upgrade to better Internet access is available, but several guests have complained about it being too expensive.
Poorly designed bathrooms
Several guests report that the design of the bathrooms is somewhat flawed, which becomes apparent once a simple shower manages to flood the room. The window connecting the bathroom and bedroom has also bothered some guests.
Sunbathing without relaxing
The temperature-controlled pool sounds nice at first, but the proximity to the airport and therefore the noise level has left some guests unable to enjoy their rooftop relaxation. Furthermore, some guests have criticized the very limited amount of lounge chairs available.