Best Western Palace Hotel & Casino

Central PromenadeDouglasIM2 4NAUnited Kingdom
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About Best Western Palace Hotel & Casino

Commanding a prestige location on the Douglas Promenade, in the very heart Douglas, Isle of Man, the 133-room, 4-star Palace Hotel and Casino combines outstanding guest accommodations with the island’s only fully licensed casino, the largest night club, and the best cinema.

Guest rooms feature hard-wired Internet access, a flat-screen television with satellite channels, luxury linens, premium bedding, contemporary furnishing with work desk and en suite bathrooms with complimentary toiletries. Non-smoking, reduced mobility and family rooms are available.

Palace Hotel and Casino features an indoor swimming pool, a fitness centre with work out room and a spa tub. The 24-hour reception desk and concierge service are happy to help with luggage storage, car rental, tickets and tours.

The hotel features a stylish restaurant, a relaxing bar/lounge and a lively nightclub.

The luxury hotel is within a 15-minute stroll from Gaiety Theatre, Summerhill Glen, Onchan Pleasure Park and Douglas Beach.


Central Promenade, Douglas, IM2 4NA, United Kingdom
Telephone: +44(1624)662662 | Fax: +44(0)1624671002 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Business centre
  • Car park
  • Casino
  • Concierge
  • Conference rooms
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Lift
  • Nightclub
  • Non-smoking rooms
  • PC with internet
  • Porter service
  • Restaurant
  • Room service
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Massage
  • Sauna
  • Solarium
  • Steam room
  • Whirlpool / Hot tub


  • Accessible parking
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 16:00
  • Check-out: 12:00

Positive Reviews

Such Fun.

Guests remark that everyone in their group enjoy their stay at the venue and that the casino was the highlight of their holiday. Such fun and excitement; we will be back.

Delightful Surprise.

Hotel guests frequently remark that they are pleasantly surprised and delighted by the bright and cheerful decor, first-class service, and fine location of the Palace Hotel and Casino.

Best Hotel On The Island.

Repeat visitors report the Palace to be the best hotel on the island, offering gracious accommodations, fine dining, exciting entertainment options, the thrill of the casino and first-class professional service.

Negative Reviews

Rating Overview

Rating trivago Rating Index ® based on 1110 reviews across the web
7.2 /10
  • Expedia
    7.2 /10
    7.3 /10
    6.4 /10
  • Other Sources
    7.3 /10
7.2 out of 10 based on 1110 reviews