Hôtel Mercure Carcassonne La Cité

rue Camille Saint-SaënsCarcassonne11000France
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About Hôtel Mercure Carcassonne La Cité

Located near Château Comtal and the Basilica of St. Nazaire and St. Celse, the Mercure Carcassonne Porte de la Cité features a French restaurant and a seasonal outdoor pool.

The hotel’s 80 rooms have air-conditioning, modern en-suite bathrooms and flat-screen TVs. Additional amenities in upgraded rooms include complimentary minibars and Nespresso coffee machines.

Free parking, meeting spaces and a garden are among the facilities offered at the Mercure Carcassonne Porte de la Cité. Complimentary Wi-Fi and 24-hour reception services are also available.

Guests can enjoy dining on the restaurant terrace and drinks in the bar. Restaurants such as La Cotte de Mailles and Auberge des Lices are among the alternative eateries near the hotel.

The hotel lies a short stroll from the area’s medieval city centre. Sporting activities, cinemas and botanical gardens are also nearby.


rue Camille Saint-Saëns, Carcassonne, 11000, France
Telephone: +33(4)68119282 | Fax: +33(4)68711145 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Business centre
  • Car park
  • Conference rooms
  • Deck chairs / Sun loungers
  • Express check-in / out
  • Free WiFi in lobby
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Parasols
  • PC with internet
  • Pets allowed
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Internet
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Appealing location.

Guests are complimentary about the location of the Mercure Carcassonne Porte de la Cité, with some going so far as to describe it as perfect. The hotel is conveniently close to the city centre and also places a walk around the city walls within easy reach.

Nice rooms.

Although a handful of guests found minor issues with the rooms, most agreed that they offered pleasant surroundings with a fairly impressive selection of amenities. Free Wi-Fi is an added bonus and appears to work as well as you might hope.

Impressive customer service.

It seems that you can expect a warm welcome to this hotel. Guests are impressed by the standard of the customer service on offer and frequently comment on individual ways in which members of the team have helped them during their stay.

Negative Reviews

Swimming pool may disappoint.

While the appeal of an outdoor swimming pool can never be understated, when you get a look at this hotel’s pool, you may just change your mind about jumping in. Apparently, the hotel maintenance staff think nothing about hosing pigeon droppings back into the pool.

Breakfast service can be a little chaotic.

Although guests generally describe the breakfast food as of a good standard, some do mention that the service is a little chaotic. It seems there’s no rhyme or reason to how the buffet is laid out, so guests end up flitting from one spot to another to get the items they want.

Some limitations to rooms.

A small number of guests were disappointed by the lack of safes in the rooms. Some thought the air-conditioning could be more effective while a few others thought the some of the rooms were a little on the small side.

Rating Overview

Rating trivago Rating Index ® based on 1382 reviews across the web
8.3 /10
  • Expedia
    8.4 /10
  • Hotels.com
    8.5 /10
  • ebookers.ie
    8.6 /10
  • Zoover
    8.8 /10
  • Catch it
    8.6 /10
  • Other Sources
    8.0 /10
8.3 out of 10 based on 1382 reviews