Krystal Urban Cancún Centro

Av. Sayil Mz 1 Lote 4C-07 SM 4ACancun77500Mexico
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About Krystal Urban Cancún Centro

Situated in the Malecon area of downtown Cancun, the Krystal Urban Cancún Centro offers amenities such as a business centre and an outdoor pool. Nearby attractions include Plaza Las Americas and the Cancun Planetarium.

Along with air-conditioning and en-suite bathroom facilities, rooms feature private balconies, cable TV, laptop compatible safes, desks, and tea and coffee making facilities. Suites with kitchens and separate living and dining areas are also available.

Facilities at the Krystal Urban Cancún Centro include a 24-hour front desk, meeting space, dry cleaning and laundry, and complimentary valet parking. Guests also enjoy access to a private beach with cabanas.

On-site dining comes courtesy of Restaurant Aquamarina and the hotel’s Lobby and Sushi Bar, both of which are open daily. This hotel also offers a pool bar and room service during limited hours.

This hotel is a short walk from the Malecon Tajamar boardwalk and a 12-minute drive from Plaza Caracol.


Av. Sayil Mz 1 Lote 4C-07 SM 4A, Cancun, 77500, Mexico
Telephone: +52(998)8488000 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business centre
  • Car park
  • Conference rooms
  • Deck chairs / Sun loungers
  • Free WiFi in lobby
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Cosmetic mirror
  • Desk
  • Fan
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible parking

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Size of the rooms on offer

You will be pleasantly surprised upon first entering your room, as you will find more space than expected. Each room on offer over accommodates for the allowed occupancy to ensure that no guest is left feeling cramped.

Comfortable beds on offer

As soon as your head hits the pillow, you will be put into a state of relaxation. The beds on offer throughout this hotel are some of the finest quality beds you will find, making your sleep more comfortable than ever.

Value for money

Many guests have complimented this hotel on its exceptional value for money. You will certainly struggle to find another hotel in the area with similar facilities at a lower rate. If you are on a budget but wish to have all the facilities you need, this hotel is a great option for you.

Negative Reviews

Issues with Wi-Fi

Although you will be able to access the Internet throughout this hotel, you might get frustrated trying to connect. The Wi-Fi signal is quite low in some parts of the building, making it hard to have a stable connection to the Internet. This can become frustrating if you're trying to get work done.

Cleanliness needs improving

The housekeeping staff at this hotel need to work harder to maintain a higher level of cleanliness throughout. There have been multiple complaints from guests who have been disappointed to find dirty rooms upon arrival.

Noisy exteriors

Even though most guests enjoyed their time spent at this hotel, there have been several issues regarding the noisy rooms at night. Due to a lack of soundproofing and the thin walls that separate each room from the next, you are bound to hear your neighbours.

Rating Overview

Rating trivago Rating Index ® based on 2201 reviews across the web
7.9 /10
    8.0 /10
  • Expedia
    8.0 /10
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    4.4 /10
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  • Other Sources
    8.0 /10
7.9 out of 10 based on 2201 reviews