Hotel Hacienda de Castilla

Calle 17 Norte, Sm 64, Mza 23, Lotes 9-14Cancun77524Mexico
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About Hotel Hacienda de Castilla

The Hotel Hacienda de Castilla offers comfortable accommodation just a ten-minute drive from Puerto Juarez Harbour and features complimentary Wi-Fi internet access.

Air-conditioned accommodation includes private bathrooms, LED TVs with cable channels, free local calls, and hair dryers.

The Hotel Hacienda de Castilla features an outdoor swimming pool, free private parking, a 24-hour reception and a 24-hour business centre. There is also a children's pool and meeting room space. There is a shuttle service available that can take guests to the airport as well.

Guests dine in the on-site restaurant where they can enjoy traditional Mexican dishes. There is also a bar and lounge that serves refreshments and offers sporting entertainment.

The property is a 20-minute drive from Mandala Beach Club and a 30-minute drive from the Cancun International Airport. The hotel is less than ten minutes to Puerto Cancun by car.


Calle 17 Norte, Sm 64, Mza 23, Lotes 9-14, Cancun, 77524, Mexico
Telephone: +52 9988430620 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Business centre
  • Car park
  • Conference rooms
  • Deck chairs / Sun loungers
  • Express check-in / out
  • Free WiFi in lobby
  • Hotel bar
  • Hotel safe
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Pets allowed
  • Restaurant
  • Room service
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Desk
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible paths / corridors
  • Wheelchair accessible

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Friendly accommodating staff.

Guests state that the staff at this hotel is very friendly and accommodating. They are always there when you need them and will always go out of their way to help when you have any problems during your stay.

Nice basic breakfast service.

Guests report that the breakfast served at this hotel is nice and offers items like eggs, beans, toast and traditional Mexican items. Guests felt satisfied with the breakfast service that was offered during their stay.

Spacious and clean accommodation.

Guests mention that the rooms are very spacious and clean. They state that the amenities match the price and that the rooms have clean linens and towels.

Negative Reviews

Not the best location.

Guests state that this hotel is not in the best location and many guests felt a bit scared when walking to and from the property. They mention that the lighting is dim and that the area does not feel that safe as there isn't any security.

Needs more soundproofing.

Guests mention that the hotel is in need of some better soundproofing. Guests state that they could hear guests outside their rooms and inside the rooms next door. They could hear traffic outside and noise from the street, as well as people walking through the hotel and doors slamming in the hallways.

Poor Wi-Fi internet service.

Guests mention that the Wi-Fi internet access at this hotel is not reliable. It is very weak, slow and you cannot stay connected for long. They state that you most likely will have to go to an internet cafe in the local area to stay in touch with family and friends at home.

Rating Overview

Rating trivago Rating Index ® based on 961 reviews across the web
7.2 /10
    6.0 /10
  • Other Sources
    7.4 /10
7.2 out of 10 based on 961 reviews